Privacy Policy
kes918
kes918 takes the protection of every player's personal information seriously. This policy explains how we collect, store, use and protect your data in line with internationally recognised privacy principles.
Your Privacy, Our Priority
We place the security and confidentiality of Malaysian players' personal information at the foundation of trust in every aspect of kes918's services.
High-Grade Data Encryption
All personal information and financial transactions transmitted through the kes918 platform are protected using industry-standard SSL/TLS encryption technology, ensuring your data cannot be accessed by unauthorised parties.
No Sharing Without Consent
kes918 does not sell, rent or disclose your personal information to any third party for marketing purposes without your explicit consent. Privacy is a right, not a privilege.
Account Control in Your Hands
Every registered kes918 player has the right to access, review, amend and request deletion of their personal data. Requests can be submitted through our customer support at any time.
Secure Data Storage
Personal data is stored on servers protected by multi-layered access controls. Only authorised personnel may access sensitive information, strictly on a need-to-know basis.
International Licensing Compliance
As a platform operating under international licensing, kes918 complies with data protection requirements set by licensing authorities, including identity verification procedures and AML obligations.
Policy Update Notifications
Should there be significant changes to this Privacy Policy, kes918 will notify registered players via email or in-platform notification before the changes take effect.
1. Introduction
kes918 ("we", "the kes918 platform") is committed to ensuring the privacy and security of the personal information of every user who registers and uses our services. This Privacy Policy is an official document that describes the data processing practices applied by kes918 to players in Malaysia.
By registering an account, accessing the platform or using any kes918 service, you are deemed to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please contact the kes918 support team before continuing to use the platform.
This Privacy Policy is to be read together with the Terms and Conditions of kes918. Both documents form the complete agreement between the user and the kes918 platform.
2. Definitions and Interpretation
In this Privacy Policy, the following words and phrases carry the meanings stated:
- Personal Data — any information that can be used to identify an individual directly or indirectly, including name, mobile phone number, email address, MyKad number and financial information.
- Processing — any operation or set of operations performed on personal data, whether by automated means or otherwise, including collection, storage, use, disclosure or deletion.
- Data Controller — kes918 as the entity that determines the purposes and means of processing users' personal data.
- User / Player — an individual who registers or accesses the kes918 platform and is 21 years of age or older.
- Third-Party Service Provider — external companies or individuals appointed by kes918 to support platform operations, subject to strict confidentiality agreements.
- Cookies — small text files stored on a user's device when browsing a website, used to record user preferences and sessions.
3. Information We Collect
kes918 collects various categories of information from users to enable safe, lawful and smooth platform operations. This information is collected when you register an account, make a deposit or withdrawal, contact customer support or use any platform feature.
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth, gender | Identity verification, KYC compliance |
| Contact Information | Email, mobile phone number | Account communications, security notifications |
| Financial Information | E-wallet details, bank account, deposit and withdrawal transactions | Payment processing, fraud prevention |
| Technical Data | IP address, browser type, operating system, session data | Account security, platform performance analysis |
| Usage Data | Game records, betting history, activity times | Experience improvement, responsible gambling |
| Communication Data | Live chat transcripts, support email records | Complaint resolution, service quality control |
⚠️ kes918 does not collect credit card information directly. All payments are processed through authorised third-party payment service providers, using methods you are familiar with: Touch 'n Go eWallet, DuitNow, FPX online banking or cryptocurrency (USDT, BTC, ETH).
4. Purposes of Data Use
Personal information collected by kes918 is used only for lawful and transparent purposes. We do not use your data for purposes beyond the scope stated here without first obtaining additional consent from you.
- Account Management — Registering and maintaining player accounts, including the identity verification (KYC) process required under international licensing requirements.
- Transaction Processing — Processing deposits from RM20 and withdrawals from RM50, verifying account holder identity and ensuring transactions are completed securely within 30 minutes to 3 hours.
- Platform Security — Detecting and preventing fraudulent activity, money laundering, unauthorised access and breaches of terms of service.
- Customer Support — Providing 24/7 assistance via live chat and email in Bahasa Melayu and English, and maintaining communication records for quality control purposes.
- Legal Compliance — Meeting statutory obligations, licensing regulations and directives from relevant authorities.
- Service Improvement — Analysing usage patterns in aggregate to improve platform performance, user experience and game offerings.
- Marketing Communications — Sending information about promotions, bonuses and platform updates to players who have given consent to receive such communications.
5. Legal Basis for Processing
kes918 processes users' personal data on one or more valid legal bases. Depending on the context of processing, the bases used include:
- Contract Performance — Processing necessary to fulfil the service agreement between kes918 and the user, including account management and financial transaction processing.
- Legal Obligation — Processing necessary to comply with statutory obligations and licensing requirements binding on kes918.
- Legitimate Interests — Processing for fraud prevention, platform security and service improvement purposes, where kes918's interests do not override users' fundamental privacy rights.
- Consent — Processing for marketing communications and the use of non-essential cookies, where we obtain explicit permission from users before processing is carried out.
6. Data Sharing with Third Parties
kes918 does not sell or disclose users' personal data to third parties for independent commercial purposes. However, in the course of operating the platform, kes918 may share data with the following parties in certain circumstances:
- Payment Service Providers — Providers of Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency platforms to securely process your deposit and withdrawal transactions.
- Game Software Providers — Game studios that supply games to the kes918 platform may receive game session data linked to your account for technical purposes only.
- Technology Service Providers — Third parties providing server infrastructure, data analytics and cloud services, backed by strict confidentiality agreements.
- Statutory Authorities — When required by law, court order or direction from a legitimate regulatory body, kes918 will disclose the necessary information to the relevant authorities.
- Changes in Business Ownership — In the event of a merger, acquisition or asset sale, users' personal data may be transferred to a new entity, and users will be notified in advance.
All third parties that receive personal data from kes918 are bound by data processing agreements that set out confidentiality and protection obligations equivalent to those in this policy.
7. Use of Cookies and Tracking Technologies
The kes918 platform uses cookies and similar technologies to improve user experience, ensure session security and analyse website performance. Several types of cookies are used:
- Essential Cookies — Required for core platform functions such as login session management, transaction security and platform integrity. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies — Collect information about how users interact with the platform to help kes918 identify and resolve technical issues.
- Functional Cookies — Store user preferences such as language and display settings to provide a more personalised experience on subsequent visits.
- Analytics Cookies — Used alongside selected third-party analytics services to understand platform usage trends in aggregate and anonymised form.
Users can manage cookie settings through their web browser. However, blocking all cookies may cause some kes918 platform features to not function properly.
8. Data Security Measures
kes918 implements various technical and organisational measures to protect users' personal data from unauthorised access, use, disclosure, alteration or loss:
- SSL/TLS encryption on all data transmitted between the user's browser and kes918 servers.
- Password storage using irreversible cryptographic hashing methods.
- Role-based access control for kes918 internal staff.
- Real-time monitoring of suspicious activity with an automated threat detection system.
- Periodic security audits by independent and accredited third parties.
- Clear incident response procedures to handle any data breaches promptly.
While kes918 takes strong precautionary measures, no security system can be fully guaranteed. Users are encouraged to use strong passwords, not share login details, and enable two-factor authentication where available.
9. Data Retention Period
kes918 retains users' personal data for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable laws and licensing requirements.
As a general guide, active account data is retained for as long as the account remains active and for a reasonable period after the account is closed to meet compliance obligations. Financial transaction data is retained in accordance with the retention periods set by anti-money laundering (AML) regulations applicable to the kes918 platform. Customer support communication data is retained for a sufficient period to allow resolution of any disputes that may arise.
When data is no longer required, kes918 will delete or anonymise it in a secure and effective manner.
10. Cross-Border Data Transfers
As kes918 operates under an international licence, some data processing may involve transferring personal information to countries outside Malaysia. In such cases, kes918 ensures that such data transfers are carried out with adequate safeguards, including contractually binding data processing agreements.
kes918 only transfers data to entities in countries that provide an equivalent level of data protection, or by using recognised safeguard mechanisms such as Standard Contractual Clauses.
11. Protection of Underage Users
The kes918 platform is restricted to individuals aged 21 and above only, in line with the applicable responsible gambling regulations. kes918 does not knowingly collect personal data from individuals under the age of 21.
As part of the account verification process (KYC), kes918 verifies users' ages based on the identification documents submitted. Should kes918 find that personal information of an underage user has been collected unintentionally, we will take immediate steps to delete that information and close the relevant account.
Parents or guardians who suspect that their child under the age of 21 has registered a kes918 account are requested to contact our customer support immediately at [email protected].
12. Links to Third-Party Sites
The kes918 platform may contain links to third-party websites or services from time to time. This Privacy Policy applies only to the kes918 platform and does not cover the privacy practices of any third party. kes918 is not responsible for the privacy policies or content of those third-party websites. Users are encouraged to read the privacy policy of any third-party website they visit.
13. Privacy Policy Updates
kes918 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements, or platform operational improvements. The effective date shown at the top of this document indicates the latest version currently in force.
For material changes, kes918 will notify registered players via email or in-platform notifications at least 14 days before those changes take effect. Continued use of the kes918 platform after the effective date of the changes will be considered as acceptance of the updated version of the Privacy Policy.
14. How to Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or how kes918 handles your personal data, please contact our customer support team through the following channels:
- Live Chat — Available 24/7 directly within the kes918 platform, in Malay and English.
- Email — Send your enquiry to [email protected]. We will endeavour to respond to every enquiry promptly.
We encourage users to raise any privacy concerns with us directly first, and we are committed to resolving every issue fairly and transparently.
Your Rights as a kes918 User
As a registered kes918 player, you have the following rights regarding your personal data. Contact our support team to submit any request.
Right to Access Data
You have the right to obtain a copy of the personal data that kes918 holds about you, including account information, transaction records, and communication history.
Right to Correct Data
If any of your personal information in kes918's records is inaccurate or incomplete, you have the right to request that a correction be made promptly.
Right to Delete Data
You may request the deletion of your personal data under certain circumstances, subject to data retention obligations set by law and licensing requirements.
Right to Object to Processing
You have the right to object to the processing of your personal data for direct marketing purposes at any time, and kes918 will honour that preference.
Right to Withdraw Consent
Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of processing carried out prior to the withdrawal.
Right to Data Portability
You have the right to receive the personal data you have provided to kes918 in a structured, machine-readable format, to facilitate transfer to another service provider if needed.
To submit any request relating to your privacy rights, please contact the kes918 team via 24/7 live chat or email at [email protected]. We will treat every request seriously and respond within a reasonable time.
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